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SaaS Documentation Specialist
Docs your users will
actually love.
actually love.
I build structured, searchable documentation sites for software companies — using MkDocs and the Diátaxis framework. From zero to live site, end to end.
What I do¶
I help software companies replace confusing, outdated, or nonexistent documentation with something their users actually rely on. Using a proven methodology and a modern technical stack, I build documentation ecosystems — not just pages.
📄
Full Documentation Site
From information architecture to live MkDocs site. Structured with Diátaxis so users can always find what they need.
From $2,500 · Fixed price
🔍
Documentation Audit
A review of your existing docs with a prioritised improvement plan. Great starting point or standalone project.
From $499 · 5 days
🎬
Tutorial Videos
Scripted, recorded, and edited walkthrough videos for YouTube or your help center. Reduces support load.
$40/hr · Per video packages available
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Monthly Retainer
Ongoing maintenance as your product evolves. New features documented, videos updated, nothing falls behind.
From $600/month
Why it works¶
Most technical writers need engineers to explain the product to them. With an MSc in Engineering and 5+ years inside a SaaS company, I can read your product deeply and get up to speed without hand-holding — then translate it into documentation real users can follow.
Built on proven foundations¶
Every project uses two things that separate docs people ignore from docs people bookmark:
Diátaxis structures content around how users actually think — separating tutorials, how-to guides, reference material, and explanations so users always land in the right place.
MkDocs with Material theme is the technical stack used by Stripe, FastAPI, and hundreds of serious software companies. Fast, searchable, beautiful, and easy to maintain.
Proof it works¶
5+
Years at RevenueHunt
100s
Help articles written
30+hrs
Tutorial video content
1
Live case study
Paulina built our entire documentation ecosystem from scratch. Our users can now self-serve answers that used to require a support ticket. The quality of the work — both written and video — is exceptional.
How it works¶
Discovery call (free)
We talk through your product, your users, and what's not working. No obligation, no sales pitch.
Information architecture
Before writing a word, I map out the structure using Diátaxis. You approve the outline before work begins.
Content & site build
I write the docs and build the MkDocs site in parallel. Regular previews throughout.
Review & launch
One revision round, then live. I hand over files and walk you through maintenance — or stay on retainer.